Need help with my apps or services? I'm here to assist you. As a solo developer, I personally handle all support requests.
Try restarting the app or your device first. Most issues resolve with a simple restart.
Check your internet connection and ensure iCloud sync is enabled in your device settings.
I love hearing your ideas! Send me your suggestions and I'll consider them for future updates.
Document conversion and audio generation. Check file formats and ensure documents are readable.
Quiz creation and progress tracking. Make sure you're logged in to save your progress.
Each app has its own help section. Check the app's settings or about section for specific guidance.
Best for detailed issues and feature requests
gm@gilbertmpanga.comResponse time: 24-48 hours
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As a solo developer, I personally handle all support requests. I typically respond within 24-48 hours, often sooner for urgent issues.
I primarily handle support via email to ensure I can provide detailed, documented responses. This also allows me to help more users efficiently.
Please include: your device model, iOS version, app version, steps to reproduce the issue, and any error messages you see.
Absolutely! I love hearing from users about new features they'd like to see. While I can't implement everything, I carefully consider all suggestions.
Refunds are handled through Apple's App Store. If you're not satisfied with an app, you can request a refund through Apple's standard process.
Refunds are processed through Apple, not directly through me. You can request a refund through the App Store or Apple's website.
I'm Gilbert Mpanga, a solo developer who creates apps because I love solving problems and building things people find useful. When you contact me, you're talking directly to the person who built the app you're using.
Your feedback helps me make better apps, and I genuinely appreciate every message you send.